Variables

Sending he right information to your customers

Variables can be added into your templates. These are used to mark which information from your move you would like to send to the customer.

For example if you use a variable for it will be replaced by the date on a specific move you are currently looking at.

Creating a follow up template with Variables

Let's see how this template will behave on a single Lead.

Using a follow up template on Leads

The same rule applies for all your templates. If you wish to enter some information from your Leads or Claims directly, just double click on the variable to add it into your Subject or Body.

Available Variables

The list of variables you can use will grow over time. We've separated it into section according to department or segment of your business.

Leads

These variables can be added on Follow up templates and inserted when you send a Follow up email from a single Lead.

Variable name	Description
ref_id	Reference number of the Lead.
move_date	Date of the move marked on the Lead.
move_size	Size of the move.
customer_first_name	Customer's first name.
customer_last_name	Customer's last name.
customer_email	Customer's email address.
customer_phone	Customer's phone number.
company_name	Name of the Company on the Lead.
company_phone	Phone number of the Company on the Lead.
arrival_window	Arrival window from-to time selected on the Lead.
lead_pickup	Pickup address.
lead_delivery	Delivery address.
deposit	Deposit amount for the Lead.

Jobs

These variables can be added on the Company settings under Email templates. They are used to send automatic emails when moves are booked, rescheduled, cancelled, etc.

Variable name	Description
ref_id	Reference number of the Job.
job_move_date	Date of the move.
job_move_size	Size of the move.
customer_first_name	Customer's first name.
customer_last_name	Customer's last name.
customer_email	Customer's email address.
customer_phone	Customer's phone number.
customer_note	Note that was added on job.
company_name	Name of the Company.
company_phone_number	Phone number of the Company.
job_arrival_window	Arrival window from-to time selected.
job_route	List of all address for the move.
job_price	Total price of the move.
job_price_per_hour	Hourly rate selected for the move.
job_deposit	Deposit amount paid upon booking.
job_movers	Number of movers for the move.
job_trucks	Number of trucks for the move.

Claims

These variables can be added for Claim emails, Acknowledgement Emails and Settlement Emails.

Variable name	Description
ref_id	Reference number of the move (shared with Leads and Jobs).
move_date	Date of the move.
move_size	Size of the move.
customer_first_name	Customer's first name.
customer_last_name	Customer's last name.
customer_email	Customer's email address.
customer_phone	Customer's phone number.
company_name	Name of the Company.
company_phone	Phone number of the Company.
arrival_window	Arrival window from-to time selected.
pickup_address	Pickup address on the move.
delivery_address	Delivery address on the move.
number_of_movers	Number of movers that handled the move.
number_of_trucks	Number of trucks that handled the move.
total_hours	Total time that took to complete a job.
total_price	Total price of the move.
price_per_hour	Hourly rate selected for the move.
deposit	Deposit amount paid upon booking.
settlement_amount	Amount offered to the customer to settle a complaint.
claim_type	Type of claim (i.e. Broken items, Lost items, etc.)