> For the complete documentation index, see [llms.txt](https://docs.mod24.com/mod24/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mod24.com/mod24/mailing/variables.md).
# Variables
Variables can be added into your templates. These are used to mark which information from your move you would like to send to the customer.
For example if you use a variable for 
it will be replaced by the date on a specific move you are currently looking at.
Let's see how this template will behave on a single Lead.
{% hint style="info" %}
The same rule applies for all your templates. If you wish to enter some information from your Leads or Claims directly, just double click on the variable to add it into your Subject or Body.
{% endhint %}
## Available Variables
The list of variables you can use will grow over time. We've separated it into section according to department or segment of your business.
### 
Leads
These variables can be added on Follow up templates and inserted when you send a Follow up email from a single Lead.
| **Variable name** | **Description** |
| ------------------------- | ------------------------------------------------- |
| **ref\_id** | Reference number of the Lead. |
| **move\_date** | Date of the move marked on the Lead. |
| **move\_size** | Size of the move. |
| **customer\_first\_name** | Customer's first name. |
| **customer\_last\_name** | Customer's last name. |
| **customer\_email** | Customer's email address. |
| **customer\_phone** | Customer's phone number. |
| **company\_name** | Name of the Company on the Lead. |
| **company\_phone** | Phone number of the Company on the Lead. |
| **arrival\_window** | Arrival window from-to time selected on the Lead. |
| **lead\_pickup** | Pickup address. |
| **lead\_delivery** | Delivery address. |
| **deposit** | Deposit amount for the Lead. |
### 
Jobs
These variables can be added on the Company settings under Email templates. They are used to send automatic emails when moves are booked, rescheduled, cancelled, etc.
| **Variable name** | **Description** |
| -------------------------- | ------------------------------------- |
| **ref\_id** | Reference number of the Job. |
| **job\_move\_date** | Date of the move. |
| **job\_move\_size** | Size of the move. |
| **customer\_first\_name** | Customer's first name. |
| **customer\_last\_name** | Customer's last name. |
| **customer\_email** | Customer's email address. |
| **customer\_phone** | Customer's phone number. |
| **customer\_note** | Note that was added on job. |
| **company\_name** | Name of the Company. |
| **company\_phone\_number** | Phone number of the Company. |
| **job\_arrival\_window** | Arrival window from-to time selected. |
| **job\_route** | List of all address for the move. |
| **job\_price** | Total price of the move. |
| **job\_price\_per\_hour** | Hourly rate selected for the move. |
| **job\_deposit** | Deposit amount paid upon booking. |
| **job\_movers** | Number of movers for the move. |
| **job\_trucks** | Number of trucks for the move. |
### 
**Claims**
These variables can be added for Claim emails, Acknowledgement Emails and Settlement Emails.
| **Variable name** | **Description** |
| ------------------------- | ---------------------------------------------------------- |
| **ref\_id** | Reference number of the move (shared with Leads and Jobs). |
| **move\_date** | Date of the move. |
| **move\_size** | Size of the move. |
| **customer\_first\_name** | Customer's first name. |
| **customer\_last\_name** | Customer's last name. |
| **customer\_email** | Customer's email address. |
| **customer\_phone** | Customer's phone number. |
| **company\_name** | Name of the Company. |
| **company\_phone** | Phone number of the Company. |
| **arrival\_window** | Arrival window from-to time selected. |
| **pickup\_address** | Pickup address on the move. |
| **delivery\_address** | Delivery address on the move. |
| **number\_of\_movers** | Number of movers that handled the move. |
| **number\_of\_trucks** | Number of trucks that handled the move. |
| **total\_hours** | Total time that took to complete a job. |
| **total\_price** | Total price of the move. |
| **price\_per\_hour** | Hourly rate selected for the move. |
| **deposit** | Deposit amount paid upon booking. |
| **settlement\_amount** | Amount offered to the customer to settle a complaint. |
| **claim\_type** | Type of claim (i.e. Broken items, Lost items, etc.) |