# Twilio Integration

## <img src="/files/-M8K_sp_a6pc5oqZ71EJ" alt="" data-size="line"> Getting Phone numbers&#x20;

Inside you organization (aka Cluster in Mod24 Dispatch app) you will be able to add phone numbers which can be used for sending SMS follow ups to Customers. As well as informational SMS to your Movers.

First you'll have to enable twilio if you want to use these services. Than add a phone number by filtering available numbers by location, area code or state. Choose the number you want to get.

After that you need to assign it to a Company and select for which purpose the phone number is used.

## How sending works?

All Messages in Mod24 Dispatch app are sent and received through twilio. We are listing them out in conversations inside your organization only. On your Leads and on Messages section.

## Suspending and Enabling Twilio

If you wish to stop using Twilio services you can suspend the account. Re-enabling the account will restore all your phone numbers.

{% hint style="warning" %}
We store suspended twilio accounts for 1 month, after that all your data will be removed and phone numbers released.
{% endhint %}


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