Mod24
  • What is Mod24 Dispatch app?
  • Organization
  • Users
    • Permissions
    • User Roles
    • Predefined Roles
    • Users
  • Companies
    • Company Info
      • Deposit
    • Coverage
    • Company Settings
      • Move Sizes
      • Arrival Windows
      • Payment Gateway
      • Booking Options
    • Pricing
    • Availability
    • Email Templates
    • Web Quote
    • Ratings & Reviews
    • Mod24 Settings
      • Getting Started
      • Company Licence
      • Tier
      • Website Details
      • Billing Info
  • Mailing
    • Getting Started
    • SMTP
    • Company Email Templates
    • Follow up Templates
    • Claim Email Templates
    • Acknowledgement Emails
    • Settlement Emails
    • Variables
  • Dashboard
    • Dashboard
    • Sales Dashboard
    • Subco Dashboard
  • Carriers
    • Carrier Info
    • Carrier Availability
    • Assigning Carriers
  • Paperless Contracts
    • Getting Started
  • Movers & Trucks
    • Movers
    • Trucks
  • Twilio
    • Twilio Integration
  • Leads
    • How To Create Leads?
    • Lead Status
    • Addresses
    • Location Details
    • Customer Info
    • Customer Note
    • Follow Ups
    • Rates & Booking
    • Lead Comments
    • How To Book A Lead?
  • Jobs
    • Job Status
    • Addresses
    • Location Details
    • Customer Info
    • Customer Note
    • Job Size
    • Billing
    • Job Comments
  • Claims
    • Creating A Claim
    • Claim Details
    • Claim Types
    • Claim Status
    • Claim Resolutions
  • Customers
    • Import Customers
    • Request Reviews
  • Tags
    • Tags Management
    • Tags Filtering
    • Tags Info
    • Tags Permissions
  • Movers App
    • Getting Started
    • Location Tracking
    • Job In Progress
      • Move Statuses
      • Contracts For Move
      • Starting A Job
      • Payments
      • Completing A Move
  • Statistics
    • Totals
    • Sales Totals
    • Mover Totals
    • Total Discounts
  • Future Features
  • FAQ
    • General FAQ
    • Mailing
    • Companies
    • Availability
    • Prices
    • Leads
    • Jobs
    • Foreman & Movers
    • Transactions
    • Users
  • Untitled
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  • I've encountered a problem. Where to report it?
  • The application is not responding or timeout is shown.

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  1. FAQ

General FAQ

General FAQ

I've encountered a problem. Where to report it?

You can use the Feedback button inside Mod24 Dispatch app. It's floating on the right side of your screen. Submitting a request in this way will create a ticket for us. As soon as we receive it, someone will contact you for further details or let you know about the status of the problem.

The application is not responding or timeout is shown.

There are situation where server will be down or not responding, the issue will be resolved shortly in majority of cases. If it persists please contact us directly on hello@mod24.com.

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Last updated 3 years ago

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