# General FAQ ## I've encountered a problem. Where to report it? You can use the **Feedback** button inside Mod24 Dispatch app. It's floating on the right side of your screen. Submitting a request in this way will create a ticket for us. As soon as we receive it, someone will contact you for further details or let you know about the status of the problem. ## The application is not responding or timeout is shown. There are situation where server will be down or not responding, the issue will be resolved shortly in majority of cases. If it persists please contact us directly on ****. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mod24.com/mod24/faq/general-faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.