> For the complete documentation index, see [llms.txt](https://docs.mod24.com/mod24/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mod24.com/mod24/faq/general-faq.md).

# General FAQ

## I've encountered a problem. Where to report it?

You can use the **Feedback** button inside Mod24 Dispatch app. It's floating on the right side of your screen. Submitting a request in this way will create a ticket for us. As soon as we receive it, someone will contact you for further details or let you know about the status of the problem.

## The application is not responding or timeout is shown.

There are situation where server will be down or not responding, the issue will be resolved shortly in majority of cases. If it persists please contact us directly on **<hello@mod24.com>**.