# Mailing ## I want to send customized email templates. Is there an option for this? Yes, you can adjust the subject and body of email templates that are sent to your Customers. Go to Company settings and look for **Email Templates**. If you need to adjust emails that are sent for Claims department, visit **Mailing** section from the menu. More on emails and templates can be found in our [Mailing section](/mod24/mailing/getting-started.md). ## The customer didn't receive an email. What happened? Emails go through a process once they are sent. We cannot do anything to affect their delivery. Either the email was not instantly received or it went into a different folder in the inbox of the receiver. ## How to send emails as a Company? You will need to set up an STMP for your company. All information is available in [SMTP](/mod24/mailing/smtp.md) section in our documentation. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mod24.com/mod24/faq/mailing.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.