Creating A Claim

How to Create a Claim?

Claim can be created from Edit Job page in your Mod24 Dispatch app. The rule is that a Move needs to be in either Canceled or Completed status, or in any of our In progress statuses (meaning that you can create a Claim if the job is already in progress).

Below you can see the fields needed to create a claim:

Create Claim

How to Create a Claim?

1. Select Claim type, e.g. "Broken item"

2. Set Claim priority, e.g. "High"

3. Enter a short title to explain the issue

4. Enter a detailed description about the complaint

5. Select an agent (can be assigned later)

6. Click on "Save"

Once the Claim is created it will be connected to the Move reference number and you will be able to find it on Claims list.

If a Claims Agent is assigned at this point, they will receive a notification about a new claim.