# Creating A Claim

Claim can be created from Edit Job page in your Mod24 Dispatch app. The rule is that a Move needs to be in either Canceled or Completed status, or in any of our In progress statuses (meaning that you can create a Claim if the job is already in progress).

Below you can see the fields needed to create a claim:

<figure><img src="/files/vMfCfxpQe2dq2VNQyWFS" alt=""><figcaption><p>Create Claim</p></figcaption></figure>

{% hint style="info" %}
**How to Create a Claim?**

1. Select Claim type, e.g. "Broken item"
2. Set Claim priority, e.g. "High"
3. Enter a short title to explain the issue
4. Enter a detailed description about the complaint
5. Select an agent (can be assigned later)
6. Click on "Save"
   {% endhint %}

Once the Claim is created it will be connected to the Move reference number and you will be able to find it on Claims list.

If a Claims Agent is assigned at this point, they will receive a notification about a new claim.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mod24.com/mod24/claims/creating-a-claim.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.