> For the complete documentation index, see [llms.txt](https://docs.mod24.com/mod24/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mod24.com/mod24/claims/creating-a-claim.md).

# Creating A Claim

Claim can be created from Edit Job page in your Mod24 Dispatch app. The rule is that a Move needs to be in either Canceled or Completed status, or in any of our In progress statuses (meaning that you can create a Claim if the job is already in progress).

Below you can see the fields needed to create a claim:

<figure><img src="/files/vMfCfxpQe2dq2VNQyWFS" alt=""><figcaption><p>Create Claim</p></figcaption></figure>

{% hint style="info" %}
**How to Create a Claim?**

1. Select Claim type, e.g. "Broken item"
2. Set Claim priority, e.g. "High"
3. Enter a short title to explain the issue
4. Enter a detailed description about the complaint
5. Select an agent (can be assigned later)
6. Click on "Save"
   {% endhint %}

Once the Claim is created it will be connected to the Move reference number and you will be able to find it on Claims list.

If a Claims Agent is assigned at this point, they will receive a notification about a new claim.