Email Templates

Sending automated emails from Mod24

Sending Emails switch

Sending automated emails will be disabled by default. Once you add your SMTP for your company, come back here to set up your automated emails. If you enable this option, automatic emails will be sent for your Company.

Default Templates

Once the switch is set to "ON" emails will be sent to the Customers automatically in few scenarios:

• Job created - when the move is booked

• Job completed - after the move was done

• Job cancelled - if the move gets cancelled

• Job updated - if there are changes on the job (change of dates, addresses, etc.)

• Job on hold - when the move is put on hold (move date is not certain anymore, but the customer wants to move with your Company)

• Pre Move Agreement - an email sent with the link to sign a paperless contract before the move

• Pre Move Agreement Document - an email sent after the paperless contract in previous point was signed

• Move Agreement Document - an email sent after the paperless contract is signed during the move

We are sending default emails when certain actions are taken. You can toggle it from default and add your own text so they would contain information that matches your company needs.

Sending a copy of emails

You can enter one email address that should receive a copy of these templates. In case you need to track in which instances these were sent.

Customized Templates

For further details please visit Company Email Templates page.