# Acknowledgement Emails

{% hint style="info" %}
If you wish to send emails directly to your Customers you should check if you can add information for a SMTP server. Visit our [SMTP](/mod24/mailing/smtp.md) page for further info. 
{% endhint %}

These emails are used when you want to let Customers know you've received their request on a complain about their move. To reach Acknowledgment Emails follow links in the menu: Settings > Mailing > Acknowledgement Emails.

{% hint style="warning" %}
These templates are used within a Group. So you can personalize them as you wish. 
{% endhint %}

## Create Acknowledgement Template

Start by clicking on "Add template" button from the page. From there you can create your template.

* **Claim type** - selecting one or more claim types this template belongs to. It will indicate for which type of claims this template will be used.
* **Template name** - a friendly name for yourself to navigate through your templates.
* **Subject** - email subject that will be received by the customer.
* **Body** - email body that will be received by the customer.

Fill in the necessary info and save your template.

You can add variables into Subject and Body that will populate with corresponding info on a designated Claim. Learn more about them in our [Variables ](/mod24/mailing/variables.md)section.

## Using Acknowledgement Templates

To send an acknowledgment email you will need to have an active claim. From there you will see the option below:

![](/files/-M8tTKMzcY2b90kfX4pq)

When you click on "Send email" you will be able to select one of your acknowledgment templates and it will automatically populate with data from that specific claim.


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