Availability

Questions related to availability of Movers and Trucks

Lead is showing 0 availability, even though there are available movers/trucks?

Recheck ZIP codes entered on the Lead and coverage of the Company. If the zip code is not in the coverage system will consider this is out of their service area and not allow bookings.

How is availability calculated on leads and jobs?

Available movers and trucks are those that are active, not assigned on any job and don’t have an “Unavailable” set for a specific date.

What are small jobs and all day jobs?

Small jobs are considered as moves that can be completed in an AM or PM time frame. This allows you to have the same crew and truck work on 2 jobs in one day.

Example:

• You have one booked job on 20th Nov at 10am

• That job is marked as a small job

• You have a potential booking for 20th Nov at 2pm

• The same crew can be available for the new job

If the job was marked as an all day job, the crew wouldn’t be available.

My mover is currently not working, can I set that he’s unavailable?

Yes, you can visit their profile from the Movers list inside the Dispatch app and click on the name you need. Either set their status as inactive or click on the calendar to set the mover unavailable for specific dates. Similar rule applies for Trucks.