Mod24
  • What is Mod24 Dispatch app?
  • Organization
  • Users
    • Permissions
    • User Roles
    • Predefined Roles
    • Users
  • Companies
    • Company Info
      • Deposit
    • Coverage
    • Company Settings
      • Move Sizes
      • Arrival Windows
      • Payment Gateway
      • Booking Options
    • Pricing
    • Availability
    • Email Templates
    • Web Quote
    • Ratings & Reviews
    • Mod24 Settings
      • Getting Started
      • Company Licence
      • Tier
      • Website Details
      • Billing Info
  • Mailing
    • Getting Started
    • SMTP
    • Company Email Templates
    • Follow up Templates
    • Claim Email Templates
    • Acknowledgement Emails
    • Settlement Emails
    • Variables
  • Dashboard
    • Dashboard
    • Sales Dashboard
    • Subco Dashboard
  • Carriers
    • Carrier Info
    • Carrier Availability
    • Assigning Carriers
  • Paperless Contracts
    • Getting Started
  • Movers & Trucks
    • Movers
    • Trucks
  • Twilio
    • Twilio Integration
  • Leads
    • How To Create Leads?
    • Lead Status
    • Addresses
    • Location Details
    • Customer Info
    • Customer Note
    • Follow Ups
    • Rates & Booking
    • Lead Comments
    • How To Book A Lead?
  • Jobs
    • Job Status
    • Addresses
    • Location Details
    • Customer Info
    • Customer Note
    • Job Size
    • Billing
    • Job Comments
  • Claims
    • Creating A Claim
    • Claim Details
    • Claim Types
    • Claim Status
    • Claim Resolutions
  • Customers
    • Import Customers
    • Request Reviews
  • Tags
    • Tags Management
    • Tags Filtering
    • Tags Info
    • Tags Permissions
  • Movers App
    • Getting Started
    • Location Tracking
    • Job In Progress
      • Move Statuses
      • Contracts For Move
      • Starting A Job
      • Payments
      • Completing A Move
  • Statistics
    • Totals
    • Sales Totals
    • Mover Totals
    • Total Discounts
  • Future Features
  • FAQ
    • General FAQ
    • Mailing
    • Companies
    • Availability
    • Prices
    • Leads
    • Jobs
    • Foreman & Movers
    • Transactions
    • Users
  • Untitled
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  1. Claims

Claim Status

Info about different claim statuses

There are 3 Claim statuses:

  • New

  • Active

  • Closed

  • Reopened

New status indicates that a Claim was created. Customer wasn't contacted yet.

Active status indicates that a Claims agent is actively working on it.

Closed status indicates that an agreement between Customer and Company has been reached.

Reopened status indicates that a Claim was put into Closed, but Reopened due to various reasons to be reassessed.

PreviousClaim TypesNextClaim Resolutions

Last updated 2 years ago

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