> For the complete documentation index, see [llms.txt](https://docs.mod24.com/mod24/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mod24.com/mod24/claims/untitled.md).

# Claim Status

There are 3 Claim statuses:

* New
* Active
* Closed
* Reopened

New status indicates that a Claim was created. Customer wasn't contacted yet.

Active status indicates that a Claims agent is actively working on it.

Closed status indicates that an agreement between Customer and Company has been reached.

Reopened status indicates that a Claim was put into Closed, but Reopened due to various reasons to be reassessed.