Users

Frequently asked questions about users and accounts

I cannot login into my account on Mod24 Dispatch app. What to do?

Resetting your password should solve the issue. Visit Forgot password page and follow the instructions. If you still have an issue, please contact us directly on [email protected].

I've created a new user but they didn't receive an email to register on Mod24. What to do?

The emails are not received instantly in all cases. This depends on the email provider the user has. They should wait for a while and recheck their inbox or other folders for the email sent from Mod24.

How is a user account activated?

When you create a new User in Mod24 Dispatch, we will send an email asking them to confirm it and set their password. After that their account is active and they can proceed to login to Mod24 Dispatch app.

User doesn't see correct Jobs or Leads. What is the issue?

Check the user's information and what they have access to. Certain roles along with their permissions will make the lists look different for different users. In short: companies on the user dictate what a user can see.