# Users ## I cannot login into my account on Mod24 Dispatch app. What to do? Resetting your password should solve the issue. Visit [Forgot password page](https://dispatch.mod24.com/forgot-password) and follow the instructions. If you still have an issue, please contact us directly on ****. ## I've created a new user but they didn't receive an email to register on Mod24. What to do? The emails are not received instantly in all cases. This depends on the email provider the user has. They should wait for a while and recheck their inbox or other folders for the email sent from Mod24. ## How is a user account activated? When you create a new User in Mod24 Dispatch, we will send an email asking them to confirm it and set their password. After that their account is active and they can proceed to login to Mod24 Dispatch app. ## User doesn't see correct Jobs or Leads. What is the issue? Check the user's information and what they have access to. Certain roles along with their permissions will make the lists look different for different users. In short: companies on the user dictate what a user can see. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mod24.com/mod24/faq/users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.