Claim Resolutions

Closing a Claim

Once the Claim should be put into Closed status, the user will need to select a resoultion. Mod24 Dispatch offers the following:

• Compensated

• Declined

• Customer declined

• Repaired

• Dispute closed

Compensated - Customer received a refund.

Declined - Company declined to grant the request of the Customer

Customer declined - Company offered certain refund or service, but the Customer declined.

Repaired - Company sent out a crew to repair the damages made.

Dispute closed - Claim closed due to various reasons (undetermined, Customer did not respond, complaint no longer valid, etc.).