Claim Resolutions

Closing a Claim

Once the Claim should be put into Closed status, the user will need to select a resoultion. Mod24 Dispatch offers the following:

  • Compensated

  • Declined

  • Customer declined

  • Repaired

  • Dispute closed

Compensated - Customer received a refund.

Declined - Company declined to grant the request of the Customer

Customer declined - Company offered certain refund or service, but the Customer declined.

Repaired - Company sent out a crew to repair the damages made.

Dispute closed - Claim closed due to various reasons (undetermined, Customer did not respond, complaint no longer valid, etc.).

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